Procedures and Protocols
If your pet takes medication, you will be asked to confirm the medication and dosage at each appointment. This is for your pet’s safety.
Doctor Appointments
You and your pet will see the doctor after a technician collects information about your pet and your concerns. The doctor will examine your pet and discuss any problems found, go over a treatment plan, and answer all your questions.Technician Appointments
These appointments are for things that don’t require a doctor exam. The technician will complete any procedures (such as nail trims, giving SQ fluids, or giving allergy injections) and you will not see a doctor. These appointments are often completed in the treatment area of the clinic. There is a fee for technician appointments.Re-check Appointments
A doctor will recheck your pet in the treatment area while you wait in the lobby. A technician will then go over any instructions or changes made to the treatment plan. There is no charge for a recheck appointment unless there is additional testing or medication required.Drop-offs
A technician will check in your pet and take a history, while you complete a drop-off form. Please allow 15-20 minutes to complete forms and speak with the technician. Once the forms are completed, you are free to leave. Either a doctor or technician will call you with exam findings, test results, a treatment plan, and a pickup time. The pets are often seen between scheduled appointments, unless they need care urgently, so they often spend a good part of the day with us.Surgery and Dental Procedures
A technician will check in your pet and have you complete some consent forms. The technician can answer any questions you may have about the procedure. After the procedure is complete, the technician or doctor will call or text you with an update and give you a pickup time. When you come to pick up your pet, the technician will go over post-operative care instructions and medications.Boarding
Please set aside 20 minutes to complete boarding forms when checking in. A technician will take all the information, and feeding and care instructions to make sure your pet’s stay is as comfortable and as much like home as possible. Please pack your pet’s normal food, all medications, and 1 personal item for comfort. There is a small additional fee for daily medication administration. There is also a small additional fee added for boarding on a holiday.Medication Refills
IF FILLING CONROLLED MEDICATION, YOU MUST CALL AHEAD AND YOU WILL NEED TO BE IN THE BUILDING FOR US TO FILL IT. All medications will be filled within 24 hours of request. If you need medication filled in less than 24 hours, you will incur a rush fee. Written prescriptions also carry a fee. If your pet's medication requires a level check or monitoring bloodwork, we will fill the medication until the bloodwork is due. Your pet must be up to date on exams and bloodwork to qualify for a refill of medication. All compounded medications must be pre-paid. Third party online pharmacy requests (i.e. Chewy, 1-800 Pet Meds, etc.) carry a fee.Missed Appointment Fees
We require 24 hours’ notice to cancel or reschedule an appointment. This allows us to fill the appointment time with another pet that needs to be seen. If you miss an appointment or do not call 24 hours in advance, you will incur a fee equal to the cost of a comprehensive exam fee. This must be paid prior to scheduling another appointment.*A 3.5% convenience charge is added to all card payments. We also accept cash and checks.
